Schedule Your Gas Meter Replacement Appointment
As part of our commitment to providing reliable service, we are required by Massachusetts law to replace gas meters every seven years, even those that are located inside. This meter replacement is performed at no charge to you and should take approximately 45 minutes.
We will temporarily shut off the gas service to your home to complete the gas meter replacement. Someone 18 years old or older will need to be home to grant our technician access to change the gas meter as well as access to all gas appliances. If you have any pets, they should be restrained.
For more information, please visit our Gas Meter Exchange information page.
To schedule an appointment to have your gas meter replaced, please enter your National Grid account number and click Continue to proceed to the scheduling form.
You can find your account number on your bill or by logging into your account.
If you need help, need to reschedule an existing appointment, or prefer to schedule your appointment over the phone, please call 1-800-233-5325.